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Terms and Conditions

We are BedSecret, wholly owned by RD Worldwide Sdn Bhd. The Terms and Conditions are copyright reserved. intellectual property.

1. GENERAL TERMS AND CONDITIONS

a.BedSecret provided "Account Sign-up" for whoever interested to be our subscriber in our official website www.bedsecret.com.

b. When You have purchased a product from us, You will receive notification email to acknowledge your Order has been confirmed. ”Order Confirmation" means our email to you, in which we acknowledge your Order has been confirmed.

c. Please ensure you are over eighteen (18) years of age and above to place an order with BedSecret. If you are under eighteen (18), please make your purchase under parent(s)/guardian(s) monitor and guidance.

d. You must not misuse our Platform. You shall not use any automated systems or software to extract data from this Platform for any purpose. You shall not commit or encourage a criminal offence, transmit or distribute a virus including but not limited to Trojan horse, worm, logic bomb or post any other material on the Platform which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s propriety rights; send any unsolicited advertising or promotional material; or attempt to affect the performance or functionality of any computer facilities of or accessed throughout the Platform. Any breach of this provision would constitute an offence under Section 233 of the Communications and Multimedia Act 1998. In the event such breach occurs, BedSecret will report the breach to the relevant law enforcement authorities and appropriate legal action will be taken.

e.These Terms and Conditions shall apply to your use of the Platform and all Orders and Contracts made or to be made by us for the sale and supply of Products. These Terms and Condition constitute the entire agreement between you and BedSecret and supersede any and all preceding and contemporaneous agreements between us.

2. PURCHASING POLICY

a. You are required to follow our website purchasing procedure to submit your order. You will receive an Order Confirmation email as an acknowledgement of your Order.

b. If your Order consists of more than one Product, the Products may be delivered to you in separate packages at separate times.

c. If we discover an error in the price of any Products which you have ordered we will inform you of the related issue as soon as possible and give you the option of reconfirming your Order at the correct price or cancelling it. If we are unable to contact you, we will treat the Order as cancelled and you may receive a full refund.

d. You can pay using any of our payment methods/partners listed on our Platform. You may also using our promotional code to purchase our products as long as it is available to use before its expiration period.

e. To minimise the risk of unauthorised access, we encrypt your card data. Once we receive your Order, we will request pre-authorisation on your card to ensure there are sufficient funds available to complete the transaction. Order will not be confirmed until this pre-authorisation check has been completed. Your card will be debited once we have sent you the Order Confirmation. Your Cards are subject to validation checks and authorisation by card issuer. If we do not receive the required authorisation, we will not be liable for any delay or non-delivery.

f. If you discover that you have made a mistake with your Order after you have submitted it to the Platform, please contact our customer service Live Chat at our Official Website. We will respond and proceed your request within 24 hours.

g. We will not be liable to you or any other third party by reason of our withdrawing any Product from this Platform, whether it has been sold or not, removing or editing any materials or contents on this Platform or for refusing to process or accept an Order.

3. DELIVERY POLICY

a. We will deliver the Product to you based on your given delivery address details at your Purchase Order.

b. We shall notify you if we expect the delivery schedule to be delayed, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

c. If you are not available to take delivery or collection, please contact to our shipping partner for re-delivery request.

d.If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not accept delivery, you may contact our shipping partner for further delivery inquires.

4.RETURNS AND REFUNDS POLICY

a. If you are not completely satisfied with your purchase, you may return the Product to us within thirty (30) days of receipt. The Product tags shall not be tampered with, and the Product shall be in the original brand packaging (if applicable).

b. All items must be received by BedSecret in order for a customer to be eligible for a refund or replacement. You shall ensure that the Product is sent to us in the same condition as it was when received by you and is packaged properly. In the event that an item is returned to us in an unsuitable condition, we reserve the right not to accept returns the Product to you and shipping cost shall bound by the product receiver.

c.Once we receive your returned product, we will refund you via store credit which you may utilize for your next purchase. Please contact us via Live Chat in our Official Website and we will try our best to assist you.

5.FAULTY PRODUCTS

a. All Product descriptions, information and materials posted on this Platform are provided ‘as is’ and without warranties express, implied or otherwise howsoever arising.

b. Product image as seen on the Platform may slightly differ from the actual Product that you receive.

c. If the item you receive is faulty, please contact our Customer Service Team and provide your Order number, your name and address, details of the Product and the reason for return, and whether you require a refund or a replacement.

d. Upon receipt of the Products, we will examine it and we will advise you on the status of the replacement or refund (if any) via email.

6.DISCLAIMER OF LIABILITY

The content displayed on this Platform is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contract and to the fullest extent permitted by law, BedSecret and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Platform and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.

7. INDEMNITY

You agree to indemnify, defend, hold harmless BedSecret, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including but not limited to, legal fees) arising from your use of this Platform or your breach of the Terms and Conditions.

8. GUARANTEE AND COMPLAINTS MANAGEMENT

a. BedSecret shall perform its obligations under these Terms and Conditions with reasonable skills and care.

b.We place great value on our Customer satisfaction. You may contact us at any time using the contact details given in our Website. We will attempt to address your concerns as soon as possible and will contact you on receipt of any relevant enquiry or complaint. In guarantee cases, the manufacturer or supplier must generally be involved, and as such it may take longer time to resolve such an enquiry or complaint within (5) Business Days.

9. INTELLECTUAL PROPERTY RIGHTS

a. All content included in or made available through our Platform, such as text, graphics, logos, button icons, images, audio clips, digital downloads, campaign titles and data compilations is the property of BedSecret or its content suppliers and is protected by copyright laws and treaties around the world. All such rights are reserved by BedSecret and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Platform nor may you use any such content in connection with any business or commercial enterprise.

b. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

c.You must not use any part of the content on our site for commercial purposes without obtaining a license to do so from us or our licensors.

d.If you print, copy or download any part of our Platform in breach of these Terms and Conditions, your right to use our Platform will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by BedSecret.

10. GOVERNING LAW

These Terms and Conditions and a Contract (and all non-Contractual obligations arising out of or connected to them) shall be governed and construed in accordance with the laws of Malaysia. Both we and you hereby agree to submit to the non-exclusive jurisdiction of the courts of Malaysia. All dealings, correspondence and contacts between us shall be made or conducted in the English language.

11. AMENDMENT

We reserve the right to amend these Terms and Conditions and our policies at any time at its sole discretion without prior notice. All amendments to these Terms and Conditions, including our policies will be posted on our Platform and be effective immediately. Your continued use of the Platform constitutes acceptance of the amended Terms and Conditions.