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No, BedSecret is a 100% E-Commerce store.

Yes, you are eligible to return our product if you are not satisfied with it. You may return your item(s) for exchange or full refund within 30 days from the day you received the item(s). Return / Exchange item(s) with the original packaging include the tag and not damaged. Merchandise returned/exchanged not in its original condition may disqualify for a refund/exchange. To return/exchange your item(s), please email/live chat with us at our official website www.bedsecret.com.

It takes about 15-30 Business Days for us to receive your package, inspection for your return/exchange, process it into inventory and for you to receive your exchange/refund.

Yes, the Management will refund you with full amount same as your purchased receipt

You may make the payment via FPX, credit card or E-Wallet.

Yes, you may redeem your discount code when you make your payment. Please ensure your discount code is redeemable before it expired.

No, e-voucher can only use for one purchase and it is not able to exchange or transfer into cash.

We estimate it takes about 90-120 days to deliver your product to your doorstep as it is pre-order basis.

We will email you tracking information according to your order number in our system.

We offer a flat shipping rate of RM15 within Malaysia.

No, order cannot be changed once it has been placed in our system. We always encourage our customers to read our Shipping Policy before make any payment.

If you have any inquires, please do not hesitate to email us at support@bedsecret.com or chat with us.